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FAQ for Business Clients

We manufacture ground-mounted systems, rooftop mounts, carport structures, and agrivoltaic solutions. Custom designs are available to suit various project requirements, including site-specific terrain, wind and snow loads, and module specifications.

Our mounting systems are made from high-strength aluminum alloy or galvanized steel and undergo multiple corrosion-resistant treatments. All products are tested by third-party laboratories for mechanical performance and meet international standards (ISO, CE, UL).

Yes, we offer free design services for each project, including layout planning, installation diagrams, and material lists. We provide bilingual (English and Chinese) installation manuals and offer remote assistance to ensure smooth installation, reducing construction costs.

Our typical production lead time is 7-15 days for standard orders. For large projects, we adjust the lead time to accommodate your schedule. Our experienced logistics team arranges global shipping (by sea or air) and provides full tracking and enhanced packaging solutions.

Yes, we offer sample orders for clients to test our products before placing bulk orders. Sample fees can be deducted from subsequent bulk purchases.

All products undergo 100% quality inspection before shipment and come with full traceability to raw material batches. We offer a one-year warranty and long-term technical support. Our team responds within 24 hours to resolve any issues that arise after purchase.

To provide an accurate quotation, please provide the following details: module specifications, mounting layout, project location, wind speed and snow load data, ground or roof type, and the estimated quantity of racks needed.

Yes, we have worked with major global EPC contractors and distributors, participating in several large-scale projects (10MW and above), including government rooftop retrofits and international aid projects. We offer project management and customization services for large-scale projects.

We offer multiple international payment options (T/T, L/C, PayPal, etc.). For new clients, we can arrange flexible payment terms or work with third-party credit protection platforms to reduce risks during the initial stages of collaboration.

Yes, we welcome clients to visit our factory. We also support third-party inspections before shipment. Virtual tours are available, and we ensure full transparency throughout the entire order process.

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